Privacy Policy

This Privacy Policy applies between you, as a user of this Website, and SayRUG (the “Website”, “we”, “us”). It explains how we collect, use, disclose, and protect personal data in connection with your use of the Website.

Please read this Privacy Policy together with our Terms and Conditions, available at: https://sayrug.ae/customer-service/terms-conditions/.

Please review this Privacy Policy carefully.

Definitions and Interpretation

The following terms are used in this Privacy Policy:

Unless the context requires otherwise:

1. words in the singular include the plural and vice versa;
2. references to clauses, schedules, or appendices are to those of this Privacy Policy;
3. a reference to a person includes companies, partnerships, trusts, and public bodies;
4. “including” means “including without limitation”;
5. references to legislation include any amendments or replacements; and
6. headings are for convenience only and do not affect interpretation.

Scope of this Privacy Policy

This Policy applies to the actions of SayRUG and Users with respect to this Website only. It does not govern third-party websites accessible via links from this Website; you should review the privacy policies of those websites before using them.

For the purposes of applicable Data Protection Laws, SayRUG is the “data controller”, meaning we determine how and why your Data is processed.

Data Collected

We may collect the following Data (including personal Data):

1. name;
2. date of birth;
3. gender;
4. contact details (e.g., email address and telephone number);
5. demographic information (e.g., postcode, preferences, interests);
6. IP address (automatically collected);
7. browser type and version (automatically collected);
8. operating system (automatically collected);
9. referral URL, your on-site activity, and exit pages (automatically collected);
10. information relevant to surveys, promotions, or offers.

All collection and use of Data is carried out in accordance with this Privacy Policy.

How We Collect Data

We collect Data in two ways:

1. Provided by you — for example, when you contact us, create an account, complete surveys, enter promotions, opt in to marketing, or use our services.
2. Collected automatically — for example, technical and usage data gathered through cookies and similar technologies when you browse our Website.

Automatic Data Collection

1. We log certain details of each visit (e.g., IP address, timestamps, frequency, and interaction patterns) to improve content, navigation, and performance.
2. We use cookies in accordance with your browser settings. For more on cookies and how we use them, see the section “Cookies” and our Cookie Policy.

How We Use Your Data

We may use your Data to:

1. maintain internal records and administer your account;
2. send marketing communications that may be of interest to you (subject to your choices);

We rely on legitimate interests to process Data for the purposes above where appropriate. You may object in certain cases (see “Your Rights”).

For direct email marketing we rely on your consent, obtained via opt-in or, where permitted, soft opt-in:

1. Soft opt-in applies when you have previously engaged with us (e.g., requested information about a product/service) and we market similar products/services. Consent is presumed unless you opt out.
2. For all other electronic marketing, we seek your explicit consent (e.g., via a tick box).
3. You may withdraw consent at any time (see “Your Rights”).

When you register and set up an account, we process Data as necessary to perform our contract with you and to take steps at your request prior to entering into a contract.

We may use your Data to show you SayRUG adverts or content on third-party sites. To opt out, adjust your cookie preferences (see “Cookies”).

Who We Share Data With

We may share Data with:

1. our employees, agents, and professional advisers — for customer support, order processing, payments, and delivery arrangements.

Any sharing is carried out in accordance with this Privacy Policy and applicable law.

Keeping Data Secure

We implement appropriate technical and organisational measures, including:

1. account access protected by a unique username and password;
2. storage of Data on secure servers.

We maintain procedures to respond to suspected data breaches. If you suspect misuse, loss, or unauthorised access to your Data, contact us immediately at info@sayrug.ae.

Data Retention

We keep Data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer period is required or permitted by law.

Even after deletion from active systems, Data may remain on backup or archival media for legal, tax, or regulatory reasons.

Your Rights

You may have the following rights (subject to applicable law):

1. Access — to request copies of the Data we hold about you, or that we update or delete it (we may refuse manifestly unfounded or excessive requests and will explain why).
2. Rectification — to correct inaccurate or incomplete Data.
3. Erasure — to request deletion of your Data.
4. Restriction — to limit how we process your Data.
5. Portability — to receive your Data in a structured, commonly used, machine-readable format and to transmit it to another controller.
6. Objection — to object to our processing, including processing based on legitimate interests.

To make a request, ask a question, or withdraw consent, contact us at info@sayrug.ae.

Please keep your details up to date so that the Data we hold remains accurate.

Links to Other Websites

Our Website may include links to third-party websites. We are not responsible for their content or privacy practices. Review their privacy notices before providing personal data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on the Website, and your continued use following any changes constitutes acceptance of the updated terms.

If you have questions, please email us at info@sayrug.ae.

This Privacy Policy was last updated on 06 October 2025.